Cancellation & Refund Policy

Last updated: August 2026

1. Booking and Payment

All consultations must be paid in full at the time of booking via our secure online payment system (SumUp). Upon successful booking and payment, an automated receipt will be emailed to you immediately, which can be used for tax relief and private health insurance claims.

2. 24-Hour Cancellation Policy

We operate a strict 24-hour cancellation policy to ensure fairness to all patients and maintain efficient clinic operations at the Ballina Primary Care Centre:

• Cancellations with 24+ hours’ notice: You will receive a full refund of your consultation fee, minus a €15 non-refundable administrative charge.
• Cancellations within 24 hours: Cancellations made less than 24 hours prior to your scheduled appointment time will have the full consultation fee applied.
• Non-Attendance (No-Show): Failure to attend an appointment without adequate prior notice is non-refundable, and the full consultation fee will be applied.

3. Rescheduling

If you need to reschedule your appointment rather than cancel it entirely, please provide at least 24 hours’ notice where possible so we can reallocate your slot to another patient.

4. Contact

If you have any questions regarding your booking or need to cancel an appointment outside of operating hours, please contact us at: